Senior e-Commerce Manager

Are you passionate about delivering world-class online shopping experiences? Do you thrive in a fast-paced retail environment where your work directly impacts sales, customer satisfaction, and brand growth? Road Runner Sports is looking for a results-driven, digital-savvy Senior e-Commerce Manager to take our online business to the next level.

As our Senior e-Commerce Manager, you’ll be the driving force behind our website strategy, customer experience and journey optimization. You’ll collaborate closely with marketing, merchandising, UX, IT, and operations teams to ensure our digital storefront not only looks great—but sells like crazy.

About Us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 42 years ago.
• Road Runner Sports has 52 stores across the country, and we are growing!
• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

What you will get to do as an e-Commerce Manager with Road Runner Sports

• Own day-to-day operations of RoadRunnerSports.com, ensuring a smooth, high-performing, conversion-optimized e-Commerce experience
• Partner with cross-functional teams to plan, execute, and analyze customer segmentation, personalization, seasonal campaigns & product launches
• Monitor website KPIs and make ongoing improvements based on performance data
• Lead optimization efforts for on-site search, navigation, mobile experience, merchandising, and checkout flow
• Work with development and IT teams to scope, QA, and launch new website features & functionality to enhance the customer experience and drive incremental revenue
• Collaborate with marketing to ensure alignment on email, paid media, and SEO strategies that drive qualified traffic
• Act as a key stakeholder in platform roadmap development and enhancements, analytics tools, and personalization engines
• Conduct A/B testing and user experience research to improve the customer journey and increase conversions
• Manage product data accuracy, pricing changes, and seasonal catalog transitions in coordination with merchandising and creative teams
• Stay up to date on, and share with the organization, e-Commerce trends, competitor benchmarks, and emerging technologies

Qualifications

• 7+ years of experience managing a high-traffic e-Commerce website, preferably in consumer retail, footwear, sporting goods, or apparel
• Hands-on experience with major e-Commerce platforms, experience with VTEX a plus but not required
• Strong analytical skills with experience using tools like Google Analytics, GA4, heatmaps, A/B testing platforms, and performance dashboards
• Deep understanding of site merchandising, UX best practices, and conversion rate optimization
• 3^rd Party Marketplace experience strongly desired but not required
• Proven ability to manage and prioritize multiple projects in a fast-paced environment
• Excellent cross-functional communication skills with experience collaborating across marketing, creative, merchandising, IT, and operations teams
• Comfortable writing business requirements and working closely with developers and technical teams
• Strong attention to detail and a high bar for quality and accuracy

Your rewards!

• Earn competitive pay
• Work with smart, motivated teammates who are obsessed with improving every step of the customer journey
• Help shape the digital future of a beloved, high-growth retail brand with passionate fans
• Be the envy of your friends with discounts on ALL the latest gear and footwear
• Enjoy free running and walking events

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

We’re committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.

To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.   

As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.  

Road Runner Sports is committed to a diverse and inclusive workplace. Road Runner Sports is an e-verify organization and an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.